Deadline Extension For Public Consultation For Public Consultation For the General Consumer Code Of Practice For The Communications And Multimedia Industry 2020


Cyberjaya, 30 April 2020 – Due to the current COVID-19 situation, the deadline for providing feedback to the Public Consultation for the General Consumer Code of Practice for the Communications and Multimedia Industry (GCC) has been extended to 16 July 2020.

The timeline for the public consultation process was originally set from 3 March 2020 until 16 April 2020 (45 days). However, due to the COVID-19 situation and the continued enforcement of the Movement Control Order (MCO) until 12 May 2020, the timeline has been extended until 16 July 2020 to provide ample time for the public to provide their feedback.

Members of the public are encouraged to provide feedback on this public consultation in order to ensure that GCC version 2020 captures the needs and protect the rights of the Malaysian communications and multimedia consumers. Further information on this exercise could be accessed at

Notwithstanding the current COVID-19 situation, CFM continues to strive to be a proactive forum through constant engagement with consumers and the industry via multipronged approaches across various online platforms.